Sarah, Just want to tell you how nice your staff was when I came to the office Friday to pick up my fixed laptop First let me thank you for having the patience to wait on the part. Your staff called me and when I picked up my laptop they were so very courteous and nice. I was pleasantly surprised as they had smiles on their faces (perhaps they were glad to get rid of my machine J). In addition, they merely said that things happen when I told them how I had dropped my machine.